Topic Last Modified: 2010-01-27
The Microsoft Exchange Server 2010 Management Pack for System Center Operations Manager monitors the Windows Application log on computers running Exchange 2010 and generates this alert when the events specified in the following Details table are logged.
To learn more about this alert, in Operations Manager, do one or more of the following:
- From the Operations Console, double-click this alert, and then
click the General tab. Review the description of the alert
that includes the variables specific to your environment.
- From the Operations Console, double-click this alert, and then
click the Alert Context tab. Review the logged events that
meet the criteria of this Operations Manager alert.
Details
|
Product Name |
Exchange |
|
Product Version |
14.0 (Exchange 2010) |
|
Event ID |
1022 |
|
Event Source |
MSExchange ActiveSync |
|
Alert Type |
Warning |
|
Rule Path |
Microsoft Exchange Server/Exchange 2010/Client Access/ActiveSync |
|
Rule Name |
The connection between the Client Access server and the Mailbox server failed. |
Explanation
This Warning event indicates that Microsoft Exchange ActiveSync has temporarily detected a connection problem between the computer that is running the Mailbox server role and the computer that is running the Client Access server role. Exchange ActiveSync will retry ActiveSync operations between the Client Access server and the Mailbox server.
This event may be logged in the following conditions:
- If there are network connectivity issues between the Mailbox
server and the Client Access server.
- If the Mailbox server is offline for any reason.
User Action
To resolve this event, consider the following:
- If this event is infrequently logged, or only during scheduled
downtime for a Mailbox server, no user action is required.
- If this event frequently occurs, do one or more of the
following:
- Check network connectivity between the Mailbox server and the
Client Access server. Use the Ping or PathPing
command-line tools to test basic connectivity. Use Ping to
isolate network hardware problems and incompatible configurations.
Use PathPing to detect packet loss over multiple-hop trips.
For more information, see Microsoft Knowledge Base article 325487,
Advanced network adapter troubleshooting for
Windows workstations.
- Run the test-ActiveSyncConnectivity command. For
information about how to use this command, see
Test-ActiveSyncConnectivity.
- Review the Application log on the Mailbox server to determine
the root cause of the inability of the Client Access server to
connect to the Mailbox server.
- Check network connectivity between the Mailbox server and the
Client Access server. Use the Ping or PathPing
command-line tools to test basic connectivity. Use Ping to
isolate network hardware problems and incompatible configurations.
Use PathPing to detect packet loss over multiple-hop trips.
For more information, see Microsoft Knowledge Base article 325487,
Advanced network adapter troubleshooting for
Windows workstations.
For More Information
If you are not already doing so, consider running the Exchange tools created to help you analyze and troubleshoot your Exchange environment. These tools can help make sure that your configuration aligns with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. To run these tools, go to the Toolbox node of the Exchange Management Console. To learn more about these tools, see Managing Tools in the Toolbox.