Topic Last Modified: 2010-02-18

The Microsoft Exchange Server 2010 Management Pack for System Center Operations Manager monitors the Windows Application log on computers running Exchange 2010 and generates this alert when the events specified in the following Details table are logged.

To learn more about this alert, in Operations Manager, do one or more of the following:

From the Operations Console, double-click this alert, and then click the General tab. Review the description of the alert that includes the variables specific to your environment.
From the Operations Console, double-click this alert, and then click the Alert Context tab. Review the logged events that meet the criteria of this Operations Manager alert.

Details

Product Name	Exchange
Product Version	14.0 (Exchange 2010)
Event ID	5013
Event Source	MSExchangeTransport
Alert Type	Error
Rule Path	Microsoft Exchange Server/Exchange 2010/Common Components/Hub Transport and Edge Transport/Transport
Rule Name	A routing group for the specified Exchange server couldn't be determined in the routing tables.

Explanation

This Error event indicates that the routing group membership for the specified Microsoft Exchange server could not be determined based on the information in the specified routing table. Messages will not be routed to the specified server.

User Action

To resolve this error, do one or more of the following:

Verify the routing group configuration and make sure that the specified server is a member of a valid routing group. All Exchange Server 2010 servers automatically belong to Exchange Routing Group (DWBGZMFD01QNBJR). Exchange 2010 and Exchange Server 2003 servers cannot be located in the same routing group. If your configuration is correct, this error may be caused by Active Directory replication latency.
Take no action. Messages will automatically be rerouted when the routing configuration updates.
If you have been granted the correct permissions, you can force Active Directory replication to immediately occur.
Verify that the Exchange server that logged this event can communicate with one or more Active Directory servers available in the organization.
Review other related Error and Warning events in the Application log. These related events may help you find the root cause of this error.
If the recommended steps do not resolve this error, contact Microsoft Customer Support Services. For more information about how to contact support, visit the Microsoft Help and Support Web site.

For More Information

If you are not already doing so, consider running the Exchange tools created to help you analyze and troubleshoot your Exchange environment. These tools can help make sure that your configuration aligns with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. To run these tools, go to the Toolbox node of the Exchange Management Console. To learn more about these tools, see Managing Tools in the Toolbox.