Topic Last Modified: 2010-01-07
The Microsoft Exchange Server 2010 Management Pack for System Center Operations Manager monitors the Windows Application log on computers running Exchange 2010 and generates this alert when the events specified in the following Details table are logged.
To learn more about this alert, in Operations Manager, do one or more of the following:
- From the Operations Console, double-click this alert, and then
click the General tab. Review the description of the alert
that includes the variables specific to your environment.
- From the Operations Console, double-click this alert, and then
click the Alert Context tab. Review the logged events that
meet the criteria of this Operations Manager alert.
Details
Product Name |
Exchange |
Product Version |
14.0 (Exchange 2010) |
Event ID |
1011 |
Event Source |
MSExchangeTransport |
Alert Type |
Error |
Rule Path |
Microsoft Exchange Server/Exchange 2010/Common Components/Hub Transport and Edge Transport/Transport |
Rule Name |
The connection was dropped due to an agent error. |
Explanation
Thank you for clicking the link that brought you to this page. We do not currently have an article to resolve this specific issue. Your attempt to get to content for this alert helps us prioritize the Exchange Server 2010 Management Pack alerts for which we will be providing detailed explanations and user actions.
Although there is as yet no supplementary content specifically written to help resolve this Exchange 2010 Management Pack alert, here are some recommended next steps to learn more about this alert:
- Review the Application log and System log on your Exchange 2010
servers for related events. For example, events that occur
immediately before and after this alert may provide more
information about the root cause of this error.
- Research your issue by using self-support options. From the
navigation pane of the Exchange Server Solutions Center page, click Self
Support Options to use the following and other self-help
options:
- Search the Microsoft Knowledge Base. For example, search the
Knowledge Base for key words in the Rule Name for this alert. If
the alert was triggered by an event, search for the Event Source
and event ID associated with this alert.
- Search the Exchange 2010 Forum. You can also post a question
there.
- Search the Exchange Server Community Web site.
- Search the Microsoft Knowledge Base. For example, search the
Knowledge Base for key words in the Rule Name for this alert. If
the alert was triggered by an event, search for the Event Source
and event ID associated with this alert.
- Research your issue by using other resources. From the
navigation pane at the Exchange Server Solutions Center page, click Key
Resources to learn about other resources.
- Resolve your issue by using assisted support options. From the
Exchange Server Solutions Center page, click
Assisted Support Options to contact a Microsoft support
professional. Because your organization may have a specific
procedure for directly contacting Microsoft Technical Support, be
sure to reviewing your organization's guidelines first. If you do
contact support, have the event ID information available. Also, if
possible, be prepared to send your application and system logs to
the support professional.
User Action
For More Information
If you are not already doing so, consider running the Exchange tools created to help you analyze and troubleshoot your Exchange environment. These tools can help make sure that your configuration aligns with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. To run these tools, go to the Toolbox node of the Exchange Management Console. To learn more about these tools, see Managing Tools in the Toolbox.