Topic Last Modified: 2010-02-15
The Microsoft Exchange Server 2010 Management Pack for System Center Operations Manager monitors the Windows Application log on computers running Exchange 2010 and generates this alert when the events specified in the following Details table are logged.
To learn more about this alert, in Operations Manager, do one or more of the following:
- From the Operations Console, double-click this alert, and then
click the General tab. Review the description of the alert
that includes the variables specific to your environment.
- From the Operations Console, double-click this alert, and then
click the Alert Context tab. Review the logged events that
meet the criteria of this Operations Manager alert.
Details
|
Product Name |
Exchange |
|
Product Version |
14.0 (Exchange 2010) |
|
Event ID |
10007 |
|
Event Source |
MSExchangeTransport |
|
Alert Type |
Warning |
|
Rule Path |
Microsoft Exchange Server/Exchange 2010/Common Components/Hub Transport and Edge Transport/Transport |
|
Rule Name |
The transport process couldn't remove poison message information from the registry. Access to the registry failed with the specified error. |
Explanation
This Error event indicates that the transport process could not remove poison message information from the registry. This error may occur when access to the registry location is denied.
Poison message information is stored in the registry at HKEY_LOCAL_MACHINE\Software\Microsoft\ExchangeServer\V14\Transport\PoisonMessage.
By default, the following permissions are granted to this registry key and all sub-keys:
- Administrators: Full Control
- System: Full Control
- Network Service: Full Control
These permissions are usually inherited from the registry key HKEY_LOCAL_MACHINE\Software\Microsoft\ExchangeServer\V14\Transport\.
User Action
To resolve this error, verify the following permissions are granted to the registry key HKEY_LOCAL_MACHINE\Software\Microsoft\ExchangeServer\V14\Transport\PoisonMessage:
- Administrators: Full Control
- System: Full Control
- Network Service: Full Control
For More Information
If you are not already doing so, consider running the Exchange tools created to help you analyze and troubleshoot your Exchange environment. These tools can help make sure that your configuration aligns with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. To run these tools, go to the Toolbox node of the Exchange Management Console. To learn more about these tools, see Managing Tools in the Toolbox.