Topic Last Modified: 2009-12-01

The Microsoft Exchange Server 2010 Management Pack for System Center Operations Manager monitors the Windows Application log on computers running Exchange 2010 and generates this alert when the events specified in the following Details table are logged.

To learn more about this alert, in Operations Manager, do one or more of the following:

From the Operations Console, double-click this alert, and then click the General tab. Review the description of the alert that includes the variables specific to your environment.
From the Operations Console, double-click this alert, and then click the Alert Context tab. Review the logged events that meet the criteria of this Operations Manager alert.

Details

Product Name	Exchange
Product Version	14.0 (Exchange 2010)
Event ID	4004
Event Source	MSExchange Messaging Policies
Alert Type	Warning
Rule Path	Microsoft Exchange Server/Exchange 2010/Hub Transport/Agents/Messaging Policies
Rule Name	Rule collection was not loaded because of configuration errors. Messages will be deferred.

Explanation

This Error event indicates that the rule collection specified in the event description could not be retrieved from Active Directory. The journaling rules are stored in Active Directory as rule collection. This event may occur when one or more of the following conditions are true:

The Exchange server that logged this event cannot find any Active Directory servers in the organization.
The specified rule collection is corrupted or does not exist.
There are configuration issues as specified in the event description.

Note For more information about the Journaling agent, see Overview of Journaling in the Exchange 2007 online Help.

User Action

To resolve this error, follow one or more of these steps:

Make sure that the Microsoft Exchange server that logged this event is able to communicate with one or more Active Directory servers available in the organization.
Increase the diagnostic logging level on the Rules counter of the MSExchange Messaging Policies performance object. You can increase logging by running the following Exchange Management Shell command:

Set-EventLogLevel "MSExchange Messaging Policies\Rules" -Level High

For more information about increasing logging, see How to Change Logging Levels for Exchange Processes.
Review other related Error and Warning events in the Application log. These related events may help you find the root cause of this error.

Important After you have completed troubleshooting this issue, return logging to the default level by running the following command:

Set-EventLogLevel "MSExchange Messaging Policies\Rules" -Level Lowest
If the recommended steps do not resolve this error, contact Microsoft Product Support Services. For more information about how to contact support, visit the Microsoft Help and Support Web site.

For More Information

If you are not already doing so, consider running the Exchange tools created to help you analyze and troubleshoot your Exchange environment. These tools can help make sure that your configuration aligns with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. To run these tools, go to the Toolbox node of the Exchange Management Console. To learn more about these tools, see Managing Tools in the Toolbox.