Topic Last Modified: 2010-06-20

The Microsoft Exchange Server 2010 Management Pack for System Center Operations Manager monitors the Windows Application log on computers running Exchange 2010 and generates this alert when the events specified in the following Details table are logged.

To learn more about this alert, in Operations Manager, do one or more of the following:

From the Operations Console, double-click this alert, and then click the General tab. Review the description of the alert that includes the variables specific to your environment.
From the Operations Console, double-click this alert, and then click the Alert Context tab. Review the logged events that meet the criteria of this Operations Manager alert.

Details

Product Name	Exchange
Product Version	14.0 (Exchange 2010)
Event ID	9036
Event Source	MSExchange Assistants
Alert Type	Warning
Rule Path	Microsoft Exchange Server/Exchange 2010/Mailbox/Assistants
Rule Name	The Microsoft Exchange Assistants Service startup is being delayed due to continuous crashes

Explanation

This Error event occurs when the Microsoft Exchange Assistants Service cannot start in a timely manner because the service continually crashes. The Exchange Assistants Service is installed on the Exchange server that is running the Mailbox Server Role. The Exchange Assistants Service is a required service, and it depends on the Microsoft Exchange Active Directory Service.

User Action

To resolve this problem, do one or more of the following:

Consider moving the Client Access Server server role or the Hub Transport server role to another Microsoft Exchange computer. For more information, see the following: How to Move an Exchange 2007 Client Access Server to New Hardware Keeping the Same Server Name.
Review the Application log and System log on your Exchange 2010 servers for related events. For example, events that occur immediately before and after this event may provide more information about the root cause of this error.
To review detailed information about the cause of this alert, use the Operations Console in Operations Manager. For more information, see the "Introduction" section in this topic.
Resolve your issue by using self-support options, assisted support options, and other resources. You can access these resources from the Exchange Server Solutions Center. From this page, click Self-Support Options in the navigation pane to use self-help options. Self-help options include searching the Microsoft Knowledge Base, posting a question at the Exchange Server forums, and others. Alternatively, in the navigation pane, you can click Assisted Support Options to contact a Microsoft support professional. Because your organization may have a specific procedure for directly contacting Microsoft Technical Support, be sure to review your organization's guidelines first.

For More Information

If you are not already doing so, consider running the Exchange tools created to help you analyze and troubleshoot your Exchange environment. These tools can help make sure that your configuration aligns with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. To run these tools, go to the Toolbox node of the Exchange Management Console. To learn more about these tools, see Managing Tools in the Toolbox.