Topic Last Modified: 2010-07-06

The Microsoft Exchange Server 2010 Management Pack for System Center Operations Manager monitors the Windows Application log on computers running Exchange 2010 and generates this alert when the events specified in the following Details table are logged.

To learn more about this alert, in Operations Manager, do one or more of the following:

From the Operations Console, double-click this alert, and then click the General tab. Review the description of the alert that includes the variables specific to your environment.
From the Operations Console, double-click this alert, and then click the Alert Context tab. Review the logged events that meet the criteria of this Operations Manager alert.

Details

Product Name	Exchange
Product Version	14.0 (Exchange 2010)
Event ID	1020
Event Source	MSExchangeTransport
Alert Type	Warning
Rule Path	Microsoft Exchange Server/Exchange 2010/Common Components/Hub Transport and Edge Transport/Transport
Rule Name	The account provided valid credentials; however, it is not authorized to use the server to submit mail to SMTP, so the authentication has failed.

Explanation

This Warning event indicates that the specified account is authorized to use the Receive connector to accept inbound messages, but the account is not authorized to use the Exchange Hub Transport server or the Edge Transport server that contains the Receive connector. The specified account requires the MS-Exch-SMTP-Submit permission to submit inbound messages by using a Receive connector.

Receive connectors use permission groups to define the entities that can submit messages to the Receive connector and the permissions that are assigned to those groups. A permission group is a predefined set of permissions that is granted to well-known security principals and assigned to a Receive connector. Security principals include users, computers, and security groups.

For more information, see Managing Connectors.

User Action

To resolve this problem, verify that the account that is specified in the event text has the MS-Exch-SMTP-Submit permission assigned to it on the appropriate Receive connectors on the Hub Transport server or on the Edge Transport server.

For More Information

If you are not already doing so, consider running the Exchange tools created to help you analyze and troubleshoot your Exchange environment. These tools can help make sure that your configuration aligns with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. To run these tools, go to the Toolbox node of the Exchange Management Console. To learn more about these tools, see Managing Tools in the Toolbox.