Topic Last Modified: 2010-04-28
The Microsoft Exchange Server 2010 Management Pack for System Center Operations Manager monitors the Windows Application log on computers running Exchange 2010 and generates this alert when the events specified in the following Details table are logged.
To learn more about this alert, in Operations Manager, do one or more of the following:
- From the Operations Console, double-click this alert, and then
click the General tab. Review the description of the alert
that includes the variables specific to your environment.
- From the Operations Console, double-click this alert, and then
click the Alert Context tab. Review the logged events that
meet the criteria of this Operations Manager alert.
Details
Product Name |
Exchange |
Product Version |
14.0 (Exchange 2010) |
Event ID |
2037 |
Event Source |
MSExchangeSA |
Alert Type |
Warning |
Rule Path |
Microsoft Exchange Server/Exchange 2010/Mailbox/System Attendant |
Rule Name |
The file version of the third-party proxy address DLL file installed on the local server is not current. |
Explanation
This Error event indicates that the version of the e-mail address generator on the server does not match the version of the e-mail address generator in Active Directory.
Exchange will try to locate a copy of the dynamic link library on other Exchange servers within the routing group first. If that fails, it will search Exchange servers that are located in other Administrative Groups.
User Action
To resolve this error, do the following:
- Use an Active Directory tool such as ADSI Edit to examine the
fileversion attribute of the third-party proxy address
dynamic link library file (.dll) in the Address-Type
container in Active Directory. This container is located in
the Configuration context of Active Directory under the
Services/Microsoft
Exchange/<Organization>/Addressing/Address-Types.
- In the result pane, right-click the third party proxy address
.dll file, such as X400, and then click Properties. The
fileversion attribute of the address type will be in
hexadecimal format:
18 00 AD 02 00 00 08 00
Convert this to decimal by reversing the order of the bits and grouping them in words:
0008-0000-02AD-0018
Now convert the hexadecimal to decimal:
0008 is 8
0000 is 0
02AD is 695
0018 is 24
The file version is 8.0.695.24.
- Compare the version obtained in the previous step with the file
version of the file that is found on the local hard disk under
C:/Program Files/Microsoft/Exchange
Server/V14/Mailbox/Address/<type>/<type>.dll.
Where C:/ is the directory in which you installed Exchange,
and type is the third party address type. Right-click the
.dll file, and then click Properties. Click the
Details tab to find the file version.
- If the file versions do not match, update the .dll file to the
same version found on the file version attribute in
Active Directory. If the file versions match, contact
Microsoft Customer Support Services for help. For information about
how to contact support, visit Microsoft Help and Support.
For More Information
If you are not already doing so, consider running the Exchange tools created to help you analyze and troubleshoot your Exchange environment. These tools can help make sure that your configuration aligns with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. To run these tools, go to the Toolbox node of the Exchange Management Console. To learn more about these tools, see Managing Tools in the Toolbox.