Topic Last Modified: 2010-01-28

The Microsoft Exchange Server 2010 Management Pack for System Center Operations Manager monitors the Windows Application log on computers running Exchange 2010 and generates this alert when the events specified in the following Details table are logged.

To learn more about this alert, in Operations Manager, do one or more of the following:

From the Operations Console, double-click this alert, and then click the General tab. Review the description of the alert that includes the variables specific to your environment.
From the Operations Console, double-click this alert, and then click the Alert Context tab. Review the logged events that meet the criteria of this Operations Manager alert.

Details

Product Name	Exchange
Product Version	14.0 (Exchange 2010)
Event ID	1009
Event Source	MSExchange ActiveSync
Alert Type	Warning
Rule Path	Microsoft Exchange Server/Exchange 2010/Client Access/ActiveSync
Rule Name	Exchange ActiveSync has detected that the minimum heartbeat interval is set to a value that is higher than the maximum heartbeat interval.

Explanation

This Warning event indicates that Exchange Direct Push has detected that the configuration value for the minimum heartbeat interval is set to a value higher than the maximum heartbeat interval. This can only be caused if these settings were manually changed. This configuration is not valid. Microsoft Exchange ActiveSync reverted to the default values for minimum heartbeat interval and maximum heartbeat interval. The default minimum heartbeat interval is 60 seconds (1 minute). The default maximum heartbeat interval is 3,540 seconds (59 minutes). Exchange ActiveSync will use the default settings until the next time that the server that is running Microsoft Exchange is restarted.

Caution:
We recommend that you only change these values if that has been recommended by Microsoft Product Support Services.

User Action

To resolve this warning, manually change the settings to the default settings or other acceptable values:

Start Internet Information Services (IIS) Manager.
In the console tree, click Web Sites, and then click Default Web Site.
Right-click Microsoft-Server-ActiveSync, and then click Properties.
On the ASP.NET tab, click Edit Configuration.
On the General tab, under Application settings, do one of the following:
- Configure the MinHeartbeatInterval and MaxHeartbeatInterval settings to match the default values.
- Configure values that are not default. When you use values that are not default, you must configure the MinHeartbeatInterval to a value lower than the MaxHeartbeatInterval. You must also configure values in the acceptable range. The acceptable range of values for the MinHeartbeatInterval is 1 to 3,540. The acceptable range of values for the MaxHeartbeatInterval is 2 to 3,540.

For More Information

If you are not already doing so, consider running the Exchange tools created to help you analyze and troubleshoot your Exchange environment. These tools can help make sure that your configuration aligns with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. To run these tools, go to the Toolbox node of the Exchange Management Console. To learn more about these tools, see Managing Tools in the Toolbox.