Topic Last Modified: 2010-04-29

The Microsoft Exchange Server 2010 Management Pack for System Center Operations Manager monitors the Windows Application log on computers running Exchange 2010 and generates this alert when the events specified in the following Details table are logged.

To learn more about this alert, in Operations Manager, do one or more of the following:

From the Operations Console, double-click this alert, and then click the General tab. Review the description of the alert that includes the variables specific to your environment.
From the Operations Console, double-click this alert, and then click the Alert Context tab. Review the logged events that meet the criteria of this Operations Manager alert.

Details

Product Name	Exchange
Product Version	14.0 (Exchange 2010)
Event ID	1038
Event Source	MSExchangeSA
Alert Type	Warning
Rule Path	Microsoft Exchange Server/Exchange 2010/Mailbox/System Attendant
Rule Name	System Attendant was unable to find the Exchange server object in the Active Directory.

Explanation

This Error event indicates that the Microsoft Exchange System Attendant process was not able to find the Microsoft Exchange server object in Active Directory. This failure might have occurred because of missing permissions, or because the Exchange Server object was removed from Active Directory. This event might also occur if the distinguished name of the Exchange server was changed. There might be other event messages in the Application log accompanying this event. These messages include the following:

Event 9149 Microsoft Exchange System Attendant failed to start Exchange server 'ServerName'. Error code '0x8007200a'.
Event 9149 Microsoft Exchange System Attendant failed to start Exchange server 'Servername'. Error code '0x80072030'.
Event 1005 Unexpected error%1 occurred. The specified directory service attribute or value does not exist.
Event 9186 Microsoft Exchange System Attendant has detected that the local computer is not a member of group %1. System Attendant is going to add the local computer into the group.
Event 9187 Microsoft Exchange System Attendant failed to add the local computer as a member of the DS group object %1. Please stop all the Microsoft Exchange services, add the local computer into the group manually and restart all the services.

User Action

To resolve this error, do one or both of the following:

Check to make sure that the distinguished name of the Exchange server named in this event was not modified.
Verify that the Exchange server is part of the Exchange Domain Servers group.

For More Information

If you are not already doing so, consider running the Exchange tools created to help you analyze and troubleshoot your Exchange environment. These tools can help make sure that your configuration aligns with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. To run these tools, go to the Toolbox node of the Exchange Management Console. To learn more about these tools, see Managing Tools in the Toolbox.