Topic Last Modified: 2010-03-30

The Microsoft Exchange Server 2010 Management Pack for System Center Operations Manager runs Exchange Management Shell cmdlets to monitor your Exchange organization. Running cmdlets triggers one or more Operations Manager alerts if a problem is detected.

To learn more about this alert, in Operations Manager, do one or more of the following:

From the Operations Console, double-click this alert, and then click the General tab. Review the description of the alert that includes the variables specific to your environment.
From the Operations Console, double-click this alert, and then click the Alert Context tab. Review the events that have been logged that meet the criteria of this Operations Manager alert.

Details

Product Name	Exchange
Product Version	14.0 (Exchange 2010)
Event ID	^(2002\|1002\|3001)$
Event Source	MSExchange Monitoring OutlookConnectivity Internal
Server Role	Ex14. Client Access
Rule Path	Microsoft Exchange Server/Exchange 2010/Client Access/Outlook/Outlook Server
Rule Name	HTTP Connectivity Against Local Server - Address Book failure (ABREF)

Explanation

The cmdlet that triggers this event is the Test-OutlookConnectivity cmdlet. The Test-OutlookConnectivity cmdlet is used to test end-to-end Microsoft Outlook client connectivity in the Microsoft Exchange Server 2010 organization. This includes testing for Outlook Anywhere (RPC/HTTP) and TCP-based connections. This Error event indicates that the Test-OutlookConnectivity cmdlet could not connect to the Outlook Address Book.

User Action

To resolve this error, do one or more of the following:

Review the Application log and System log on your Exchange 2010 servers for related events. For example, events that occur immediately before and after this event may provide more information about the root cause of this error.
To review detailed information about the cause of this alert, use the Operations Console in Operations Manager. For more information, see the introduction to this topic.
Resolve your issue by using self-support options, assisted support options, and other resources. You can access these resources from the Exchange Server Solutions Center. From this page, click Self-Support Options in the navigation pane to use self-help options. Self-help options include searching the Microsoft Knowledge Base, posting a question at the Exchange Server forums, and others. Alternatively, in the navigation pane, you can click Assisted Support Options to contact a Microsoft support professional. Because your organization may have a specific procedure for directly contacting Microsoft Technical Support, be sure to review your organization's guidelines first.

For More Information

If you are not already doing so, consider running the Exchange tools created to help you analyze and troubleshoot your Exchange environment. These tools can help make sure that your configuration aligns with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. To run these tools, go to the Toolbox node of the Exchange Management Console. To learn more about these tools, see Managing Tools in the Toolbox.