Topic Last Modified: 2010-01-18

The Microsoft Exchange Server 2010 Management Pack for System Center Operations Manager monitors the Windows Application log on computers running Exchange 2010 and generates this alert when the events specified in the following Details table are logged.

To learn more about this alert, in Operations Manager, do one or more of the following:

From the Operations Console, double-click this alert, and then click the General tab. Review the description of the alert that includes the variables specific to your environment.
From the Operations Console, double-click this alert, and then click the Alert Context tab. Review the logged events that meet the criteria of this Operations Manager alert.

Details

Product Name	Exchange
Product Version	14.0 (Exchange 2010)
Event ID	^(5\|14)$
Event Source	MSExchange OWA
Rule Path	Microsoft Exchange Server/Exchange 2010/Client Access/Outlook Web Access
Rule Name	Outlook Web App failed to initialize. A forms registry file isn't valid. Review MSExchangeOWA event 5 for the cause.

Explanation

Event5

This Error event indicates that the specified forms registry has an element that is unexpected or not valid.

User Action

To resolve this error, do one or more of the following:

Open the specified registry and correct the element that is unexpected or not valid.
Contact a Microsoft Support professional to resolve this issue. To contact a Microsoft Support professional, visit the Exchange Server Solutions Center. In the navigation pane, click Assisted Support Options and use one of the assisted support options to contact a Microsoft Support professional. Because your organization may have a specific procedure for directly contacting Microsoft Technical Support, be sure to review your organization's guidelines first.

Explanation

Event 14

This Error event indicates that the value given for the ClientControl element in the specified forms registry is not valid.

User Action

To resolve this error, do one or more of the following:

Open the specified forms registry and correct the value.
Contact a Microsoft Support professional to resolve this issue. To contact a Microsoft Support professional, visit the Exchange Server Solutions Center. In the navigation pane, click Assisted Support Options and use one of the assisted support options to contact a Microsoft Support professional. Because your organization may have a specific procedure for directly contacting Microsoft Technical Support, be sure to review your organization's guidelines first.

For More Information

If you are not already doing so, consider running the Exchange tools created to help you analyze and troubleshoot your Exchange environment. These tools can help make sure that your configuration aligns with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. To run these tools, go to the Toolbox node of the Exchange Management Console. To learn more about these tools, see Managing Tools in the Toolbox.