Topic Last Modified: 2010-02-15
The Microsoft Exchange Server 2010 Management Pack for System Center Operations Manager monitors the Windows Application log on computers running Exchange 2010 and generates this alert when the events specified in the following Details table are logged.
To learn more about this alert, in Operations Manager, do one or more of the following:
- From the Operations Console, double-click this alert, and then
click the General tab. Review the description of the alert
that includes the variables specific to your environment.
- From the Operations Console, double-click this alert, and then
click the Alert Context tab. Review the logged events that
meet the criteria of this Operations Manager alert.
Details
|
Product Name |
Exchange |
|
Product Version |
14.0 (Exchange 2010) |
|
Event ID |
10004 |
|
Event Source |
MSExchangeTransport |
|
Alert Type |
Warning |
|
Rule Path |
Microsoft Exchange Server/Exchange 2010/Common Components/Hub Transport and Edge Transport/Transport |
|
Rule Name |
Processing the MSExchangeTransport Pickup file caused the Transport process to fail. The file will be deleted. |
Explanation
This Warning event indicates that the processing of the specified message file in the Pickup directory or the Replay directory caused the Microsoft Exchange Transport service to fail.
Any message that causes the Microsoft Exchange Transport service to fail during message processing is classified as a poison message. Poison messages are put in the poison message queue. The poison message queue is a special queue that is used to isolate messages that are detected to be potentially harmful to the Microsoft Exchange Server 2010 system after a server failure. For more information, see Understanding Transport Queues.
User Action
To resolve this warning, do one or more of the following:
- Take no action, except send the poison message file that caused
the failure of the Microsoft Exchange Transport service to
Microsoft Customer support for analysis.
- If you are confident that the specified message file had
nothing to do with the failure of the Microsoft Exchange
Transport service, you may resubmit the poison message file. For
more information, see Resubmit Messages in Queues.
For More Information
If you are not already doing so, consider running the Exchange tools created to help you analyze and troubleshoot your Exchange environment. These tools can help make sure that your configuration aligns with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. To run these tools, go to the Toolbox node of the Exchange Management Console. To learn more about these tools, see Managing Tools in the Toolbox.