Topic Last Modified: 2009-11-19

The Microsoft Exchange Server 2010 Management Pack for System Center Operations Manager monitors the Windows Application log on computers running Exchange 2010 and generates this alert when the events specified in the following Details table are logged.

To learn more about this alert, in Operations Manager, do one or more of the following:

From the Operations Console, double-click this alert, and then click the General tab. Review the description of the alert that includes the variables specific to your environment.
From the Operations Console, double-click this alert, and then click the Alert Context tab. Review the logged events that meet the criteria of this Operations Manager alert.

Details

Product Name	Exchange
Product Version	14.0 (Exchange 2010)
Event ID	6004
Event Source	MSExchange Common
Alert Type	Error
Rule Path	Microsoft Exchange Server/Exchange 2010/Common Components/All Server Roles
Rule Name	Exchange failed to write the logs because of an error. The source component and cause of the error are specified in the event description.

Explanation

This Error event indicates that an error occurred while trying to append a new log entry. This event may occur because of various reasons. The error information specified in the event description may provide more information about the root cause of this event.

User Action

To resolve this error, follow these steps:

Make sure that the disk where the specified log file is stored has sufficient space for new log entries.
Make sure that the log file is not in use by any other application.
Search the error message specified in the event description on Search the Support Knowledge Base (KB) on Microsoft Help and Support center.

For More Information

If you are not already doing so, consider running the Exchange tools created to help you analyze and troubleshoot your Exchange environment. These tools can help make sure that your configuration aligns with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. To run these tools, go to the Toolbox node of the Exchange Management Console. To learn more about these tools, see Managing Tools in the Toolbox.