Topic Last Modified: 2010-07-12

The Microsoft Exchange Server 2010 Management Pack for System Center Operations Manager monitors the Windows Application log on computers running Exchange 2010 and generates this alert when the events specified in the following Details table are logged.

To learn more about this alert, in Operations Manager, do one or more of the following:

From the Operations Console, double-click this alert, and then click the General tab. Review the description of the alert that includes the variables specific to your environment.
From the Operations Console, double-click this alert, and then click the Alert Context tab. Review the logged events that meet the criteria of this Operations Manager alert.

Details

Product Name	Exchange
Product Version	14.0 (Exchange 2010)
Event ID	9643
Event Source	MSExchangeIS*
Alert Type	Error
Rule Path	Microsoft Exchange Server/Exchange 2010/Mailbox/Information Store Performance
Rule Name	The Exchange store has terminated.

Explanation

This Error event indicates that the Exchange Information store has stopped responding. This problem typically occurs when third-party antivirus or monitoring software is installed on the computer that is running Microsoft Exchange Server 2010.

User Action

To resolve the issue, do one or more of the following:

Stop and restart the Exchange Information Store service from the Windows Services snap-in.
Remove or disable any third-party antivirus or monitoring software on the computer that is running Microsoft Exchange 2010.
Look for related ESE events in the Application log. The related ESE events provide detailed error information to help you resolve this problem.
If the issue persists, contact Microsoft Customer Support Services. For information about how to contact support, visit Microsoft Help and Support.

For More Information

If you are not already doing so, consider running the Exchange tools created to help you analyze and troubleshoot your Exchange environment. These tools can help make sure that your configuration aligns with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. To run these tools, go to the Toolbox node of the Exchange Management Console. To learn more about these tools, see Managing Tools in the Toolbox.