Topic Last Modified: 2010-07-13

The Microsoft Exchange Server 2010 Management Pack for System Center Operations Manager monitors the Windows Application log on computers running Exchange 2010 and generates this alert when the events specified in the following Details table are logged.

To learn more about this alert, in Operations Manager, do one or more of the following:

From the Operations Console, double-click this alert, and then click the General tab. Review the description of the alert that includes the variables specific to your environment.
From the Operations Console, double-click this alert, and then click the Alert Context tab. Review the logged events that meet the criteria of this Operations Manager alert.

Details

Product Name	Exchange
Product Version	14.0 (Exchange 2010)
Alert Type	Error
Rule Path	Microsoft Exchange Server/Exchange 2010/Client Access/Service Monitoring
Rule Name	The Microsoft Exchange POP3 service (MSExchangePOP3) isn't running.

Explanation

This Error event indicates that the Microsoft Exchange POP3 service (MSExchangePOP3) is not running.

User Action

You can perform the following procedures by using the sever that is running Microsoft Exchange Server 2010 that has the Client Access Server (CAS) server role installed. To do this, you must log on by using a domain account that has the permissions that are assigned to the Local Service Account. The account must also be a member of the local Administrators group on that computer.

For more information about permissions, about how to delegate roles, and about the rights that are required to administer Exchange 2010, see Managing Permissions.

Use Microsoft Management Console to start and stop the POP3 service

Click Start, point to Programs, point to Administrative Tools, and then click Services.
To start the Microsoft Exchange POP3 service, right-click Microsoft Exchange POP3 in the results pane, and then click Start.
To stop the Microsoft Exchange POP3 service, right-click Microsoft Exchange POP3 in the results pane, and then click Stop.

Use net start to start and stop the POP3 service

On the Exchange server that has the CAS server role installed, open a Command Prompt window.

Verify that the POP3 service is running

On the Exchange server that has the CAS server role installed, open a Command Prompt window.
At the command prompt, type telnet localhost 110, and then press ENTER.Note POP3 is working correctly if Telnet returns a "+OK Microsoft Exchange 2007 POP3 server ready" message.
Close Telnet, and then close the Command Prompt window.

For More Information

If you are not already doing so, consider running the Exchange tools created to help you analyze and troubleshoot your Exchange environment. These tools can help make sure that your configuration aligns with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. To run these tools, go to the Toolbox node of the Exchange Management Console. To learn more about these tools, see Managing Tools in the Toolbox.