Topic Last Modified: 2010-07-12

The Microsoft Exchange Server 2010 Management Pack for System Center Operations Manager monitors the Windows Application log on computers running Exchange 2010 and generates this alert when the events specified in the following Details table are logged.

To learn more about this alert, in Operations Manager, do one or more of the following:

From the Operations Console, double-click this alert, and then click the General tab. Review the description of the alert that includes the variables specific to your environment.
From the Operations Console, double-click this alert, and then click the Alert Context tab. Review the logged events that meet the criteria of this Operations Manager alert.

Details

Product Name	Exchange
Product Version	14.0 (Exchange 2010)
Event ID	^(9509\|1001)$
Event Source	MSExchangeIS*
Rule Path	Microsoft Exchange Server/Exchange 2010/Mailbox/Information Store
Rule Name	The Exchange store failed to start because it is out of file handles.

Explanation

This event indicates that the Microsoft Exchange Information Store service has one of the following conditions:

A process has too many files open.
A process is leaking file handles.

The affected database might be dismounted or might not mount. This depends on the kind of file that is affected.

Note Microsoft Windows uses a file handle to reference a file.

User Action

To resolve the problem, do one or more of the following:

Stop and restart the Exchange Information Store service from the Windows Services snap-in.
Look for related ESE events in the Application log. The related ESE events can give you detailed error information to help you resolve this problem.
If the problem persists, contact Microsoft Customer Support Services. For information about how to contact support, visit Microsoft Help and Support.

For More Information

If you are not already doing so, consider running the Exchange tools created to help you analyze and troubleshoot your Exchange environment. These tools can help make sure that your configuration aligns with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. To run these tools, go to the Toolbox node of the Exchange Management Console. To learn more about these tools, see Managing Tools in the Toolbox.