Topic Last Modified: 2010-07-12

The Microsoft Exchange Server 2010 Management Pack for System Center Operations Manager runs Exchange Management Shell cmdlets to monitor your Exchange organization. Running cmdlets triggers one or more Operations Manager alerts if a problem is detected.

To learn more about this alert, in Operations Manager, do one or more of the following:

From the Operations Console, double-click this alert, and then click the General tab. Review the description of the alert that includes the variables specific to your environment.
From the Operations Console, double-click this alert, and then click the Alert Context tab. Review the events that have been logged that meet the criteria of this Operations Manager alert.

Details

Product Name	Exchange
Product Version	14.0 (Exchange 2010)
Event ID	^(1010\|1011)$
Event Source	MSExchange Monitoring OWAConnectivity External
Server Role	Ex14. Client Access
Rule Path	Microsoft Exchange Server/Exchange 2010/Client Access/Outlook Web Access/OWA Connectivity
Rule Name	There was an Outlook Web App connectivity (External) transaction failure. The Client Access server configuration check failed.

Explanation

The Test-OwaConnectivity cmdlet triggers this alert. The Test-OwaConnectivity cmdlet is used to test the connectivity of all Microsoft Exchange Server 2010 Outlook Web App virtual directories on a computer that is running Exchange 2010 that has the Client Access Server (CAS) server role installed. It can also be used to test connectivity of a single Exchange 2010 Outlook Web App URL.

This alert indicates that an Outlook Web App transaction failed because of a misconfiguration.

User Action

To resolve this problem, do one or more of the following:

Review the Application log and System log on your Exchange 2010 servers for related events. For example, events that occur immediately before and after this event may provide more information about the root cause of this error.
Review Operations Manager for detailed information about the cause of this problem. For more information, see the "Introduction" section in this article.
Resolve your issue by using self-support options, assisted support options, and other resources. You can access these resources from the Exchange Server Solutions Center. From this page, click Self-Support Options in the navigation pane to use self-help options. Self-help options include searching the Microsoft Knowledge Base, posting a question at the Exchange Server forums, and others. Alternatively, in the navigation pane, you can click Assisted Support Options to contact a Microsoft support professional. Because your organization may have a specific procedure for directly contacting Microsoft Technical Support, be sure to review your organization's guidelines first.

For More Information

For more information about the Test-OwaConnectivity cmdlet, see Test-OwaConnectivity.

For information about Outlook Web Access, see Managing Outlook Web App.