Topic Last Modified: 2010-05-03

The Microsoft Exchange Server 2010 Management Pack for System Center Operations Manager monitors the Windows Application log on computers running Exchange 2010 and generates this alert when the events specified in the following Details table are logged.

To learn more about this alert, in Operations Manager, do one or more of the following:

From the Operations Console, double-click this alert, and then click the General tab. Review the description of the alert that includes the variables specific to your environment.
From the Operations Console, double-click this alert, and then click the Alert Context tab. Review the logged events that meet the criteria of this Operations Manager alert.

Details

Product Name	Exchange
Product Version	14.0 (Exchange 2010)
Event ID	8229
Event Source	MSExchangeAL
Alert Type	Warning
Rule Path	Microsoft Exchange Server/Exchange 2010/Mailbox/System Attendant
Rule Name	Unsupported or unloadable policy group.

Explanation

This Error event indicates that an Address Book View configuration failed due to one of the following conditions:

An unsupported policy type was found in Active Directory. Exchange 2010 currently only supports e-mail address policies and Exchange system policies.
The Address Book View provider could not initialize an interface to the Microsoft Exchange System Attendant.
There were no e-mail addresses or Exchange system policies found in Active Directory.

User Action

To resolve this error, do one or more of the following:

Review the System and Application event logs for related events. For example, events that occur immediately before and after this event may provide more information about the root cause of this error
Have the domain administrator verify that at least one domain controller is operational in the domain specified in the error.
If you cannot resolve this error or if you experience other problems or mail flow interruptions in the Exchange environment, contact Microsoft Product Support Services. For information about contacting support, visit the Microsoft Help and Support Web site.

For More Information

If you are not already doing so, consider running the Exchange tools created to help you analyze and troubleshoot your Exchange environment. These tools can help make sure that your configuration aligns with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. To run these tools, go to the Toolbox node of the Exchange Management Console. To learn more about these tools, see Managing Tools in the Toolbox.