Topic Last Modified: 2010-02-15

The Microsoft Exchange Server 2010 Management Pack for System Center Operations Manager monitors the Windows Application log on computers running Exchange 2010 and generates this alert when the events specified in the following Details table are logged.

To learn more about this alert, in Operations Manager, do one or more of the following:

From the Operations Console, double-click this alert, and then click the General tab. Review the description of the alert that includes the variables specific to your environment.
From the Operations Console, double-click this alert, and then click the Alert Context tab. Review the logged events that meet the criteria of this Operations Manager alert.

Details

Product Name	Exchange
Product Version	14.0 (Exchange 2010)
Event ID	2502
Event Source	MSExchange ADAccess
Alert Type	Error
Rule Path	Microsoft Exchange Server/Exchange 2010/Common Components/Active Directory Access
Rule Name	Site monitor failed to update the msExchServerSite attribute in AD.

Explanation

This Error event indicates that the following conditions are true:

The site name for the server that is running Microsoft Exchange Server was modified.
The Site monitor API could not update the msExchServerSite attribute to reflect the new site name.

The Site monitor API discovers the site name where the Exchange server is installed. It also updates the msExchServerSite attribute of the Exchange server object when the local site name changes.

This event may occur for one or more of the following reasons:

The Site monitor API cannot read the Configuration naming context from Active Directory.
The Site monitor API cannot acquire the new domain name of the local site from Active Directory.
The Site monitor API cannot find the Exchange server object in Active Directory.

User Action

To resolve this error, do one or more of the following:

If you have created a new site and moved the Exchange server into it, you must also create a new IP subnet. For more information about how to configure a new Active Directory site for an Exchange server, see Creating an Active Directory Site for Exchange Server.
Make sure that the Exchange server is registered correctly on the DNS server. For more information about how to troubleshoot DNS issues, see DNS Troubleshooting.

For More Information

If you are not already doing so, consider running the Exchange tools created to help you analyze and troubleshoot your Exchange environment. These tools can help make sure that your configuration aligns with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. To run these tools, go to the Toolbox node of the Exchange Management Console. To learn more about these tools, see Managing Tools in the Toolbox.