Topic Last Modified: 2010-09-15

The Microsoft Exchange Server 2010 Management Pack for System Center Operations Manager monitors the Windows Application log on computers running Exchange 2010 and generates this alert when the events specified in the following Details table are logged.

To learn more about this alert, in Operations Manager, do one or more of the following:

From the Operations Console, double-click this alert, and then click the General tab. Review the description of the alert that includes the variables specific to your environment.
From the Operations Console, double-click this alert, and then click the Alert Context tab. Review the logged events that meet the criteria of this Operations Manager alert.

Details

Product Name	Exchange
Product Version	14.0 (Exchange 2010)
Event ID	1012
Event Source	MSExchange Store Driver
Alert Type	Error
Rule Path	Microsoft Exchange Server/Exchange 2010/Hub Transport/Store Driver
Rule Name	The Store Driver transport component failed to submit a store event. It wasn't able to generate NDR because of an exception.

Explanation

The Error event indicates that the store driver unsuccessfully tried to deliver a message item. Additionally, the store driver was unable to generate a non delivery report (NDR) for that message.

The store driver is a software component of the Hub Transport Server that delivers inbound messages to Microsoft Exchange stores, the databases that contain public folder stores and mailbox stores. The store driver also retrieves messages from a user's outbox, and then submits them for delivery.

User Action

To resolve this error, use the Exchange Server message tracking feature to determine the cause of this warning. For example, search the message tracking log files for messages that are delivered to the mailbox that is specified in the event description. For information about tracking messages, see Configure Message Tracking.

For More Information

If you are not already doing so, consider running the Exchange tools created to help you analyze and troubleshoot your Exchange environment. These tools can help make sure that your configuration aligns with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. To run these tools, go to the Toolbox node of the Exchange Management Console. To learn more about these tools, see Managing Tools in the Toolbox.