Topic Last Modified: 2010-01-18
The Microsoft Exchange Server 2010 Management Pack for System Center Operations Manager monitors the Windows Application log on computers running Exchange 2010 and generates this alert when the events specified in the following Details table are logged.
To learn more about this alert, in Operations Manager, do one or more of the following:
- From the Operations Console, double-click this alert, and then
click the General tab. Review the description of the alert
that includes the variables specific to your environment.
- From the Operations Console, double-click this alert, and then
click the Alert Context tab. Review the logged events that
meet the criteria of this Operations Manager alert.
Details
Product Name |
Exchange |
Product Version |
14.0 (Exchange 2010) |
Event ID |
^(7|14)$ |
Event Source |
MSExchange OWA |
Rule Path |
Microsoft Exchange Server/Exchange 2010/Client Access/Outlook Web Access |
Rule Name |
Outlook Web App failed to initialize. A forms registry file isn't valid. Review MSExchangeOWA event 7 for the cause. |
Explanation
This Error event indicates that a forms registry inherits from another forms registry and also defines a base experience. When a forms registry inherits from another one, it inherits the base experience of the forms registry from which it inherits and cannot define a base experience of its own. For example, if Registry A inherits from Registry B, it inherits the base experience from Registry B and cannot have its own base experience.
User Action
To resolve this error, do one or more of the following:
- If you want to use the inherited base experience, open the
forms registry that is set to inherit and remove its base
experience.
- If you want to keep the base experience, open the specified
forms registry and remove the inheritance.
- Contact a Microsoft Support professional to resolve this issue.
To contact a Microsoft Support professional, visit the Exchange Server Solutions Center. In the navigation
pane, click Assisted Support Options and use one of the
assisted support options to contact a Microsoft Support
professional. Because your organization may have a specific
procedure for directly contacting Microsoft Technical Support, be
sure to review your organization's guidelines first.
For More Information
If you are not already doing so, consider running the Exchange tools created to help you analyze and troubleshoot your Exchange environment. These tools can help make sure that your configuration aligns with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. To run these tools, go to the Toolbox node of the Exchange Management Console. To learn more about these tools, see Managing Tools in the Toolbox.