Topic Last Modified: 2010-02-15

The Microsoft Exchange Server 2010 Management Pack for System Center Operations Manager monitors the Windows Application log on computers running Exchange 2010 and generates this alert when the events specified in the following Details table are logged.

To learn more about this alert, in Operations Manager, do one or more of the following:

From the Operations Console, double-click this alert, and then click the General tab. Review the description of the alert that includes the variables specific to your environment.
From the Operations Console, double-click this alert, and then click the Alert Context tab. Review the logged events that meet the criteria of this Operations Manager alert.

Details

Product Name	Exchange
Product Version	14.0 (Exchange 2010)
Event ID	7016
Event Source	MSExchangeTransportLogSearch
Alert Type	Warning
Rule Path	Microsoft Exchange Server/Exchange 2010/Common Components/Hub Transport and Edge Transport/Transport Log Search
Rule Name	The Transport Log Search service failed to create the message tracking log directory because of an error.

Explanation

This Error event indicates the Microsoft Exchange Transport Log Search service couldn't create the message tracking log directory.

The Microsoft Exchange Transport Log Search service is used by the Get-MessageTrackingLog and Search-MessageTrackingReport cmdlets in the Exchange Management Shell, the Delivery Reports tool in the Exchange Control Panel, and the Tracking Log Explorer tool in the Exchange Management Console to search the message tracking logs on the Hub Transport server, Edge Transport server, or Mailbox server.

The location of the message tracking logs is controlled by the MessageTrackingLogPath parameter on the Set-TransportServer cmdlet or the Set-MailboxServer cmdlet. By default, the message tracking logs are located at C:\Program Files\Microsoft\Exchange Server\V14\TransportRoles\Logs\MessageTracking.

If the specified tracking log directory doesn't already exist on a Hub Transport or Edge Transport server, the Microsoft Exchange Transport service creates the new message tracking log directory and applies the correct permissions. On a Mailbox server, the Microsoft Exchange Mail Submission service creates the new message tracking log directory.

If there is a problem with the Microsoft Exchange Transport service on Hub Transport servers or Edge Transport servers, or the Microsoft Exchange Mail Submission service on Mailbox servers, the Microsoft Exchange Transport Log Search service can also create the message tracking log directory when the service is started or a message tracking log search is performed.

User Action

To resolve this error do one or more of the following:

Verify the Microsoft Exchange Transport service and the Microsoft Mail Submission service are not stopped or in an unresponsive state. Restart the services if necessary.
Set the following permissions at the location that is specified by the MessageTrackingLogPath parameter on the Set-TransportServer cmdlet or the Set-MailboxServer cmdlet:
- Administrators: Full Control
- System: Full Control
- Network Service:Modify, Delete Subfolders and Files

For more information, see Configure Message Tracking.

For More Information

If you are not already doing so, consider running the Exchange tools created to help you analyze and troubleshoot your Exchange environment. These tools can help make sure that your configuration aligns with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. To run these tools, go to the Toolbox node of the Exchange Management Console. To learn more about these tools, see Managing Tools in the Toolbox.