Topic Last Modified: 2010-07-05

The Microsoft Exchange Server 2010 Management Pack for System Center Operations Manager monitors the Windows Application log on computers running Exchange 2010 and generates this alert when the events specified in the following Details table are logged.

To learn more about this alert, in Operations Manager, do one or more of the following:

From the Operations Console, double-click this alert, and then click the General tab. Review the description of the alert that includes the variables specific to your environment.
From the Operations Console, double-click this alert, and then click the Alert Context tab. Review the logged events that meet the criteria of this Operations Manager alert.

Details

Product Name	Exchange
Product Version	14.0 (Exchange 2010)
Event ID	1036
Event Source	MSExchangeTransport
Alert Type	Error
Rule Path	Microsoft Exchange Server/Exchange 2010/Common Components/Hub Transport and Edge Transport/Transport
Rule Name	Inbound direct trust authentication failed for a certificate. Make sure the EdgeSync service (MSExchangeEdgeSync) is running.

Explanation

This Error event indicates that Domain Security, which uses mutual Transport Layer Security (TLS) authentication, failed for the connection attempt by the indicated source IP address. Domain Security requires that an Edge Subscription is configured for the receiving Edge Transport server.

For more information about Domain Security, see Understanding Domain Security.

User Action

To resolve this problem, do one or more of the following:

Verify that the Edge Transport server is subscribed to the Microsoft Exchange organization. For more information, see Managing Edge Subscriptions.

Verify that the Edge Transport server is receiving synchronization updates through the EdgeSync process. You can check whether the Microsoft Exchange EdgeSync service is running on all Hub Transport servers in the subscribed site. You can use the Test-EdgeSynchronization cmdlet in the Exchange Management Shell to verify EdgeSync results.
Verify that the domain is included in the list of remote domains that is specified in the TLSReceiveDomainSecureList parameter and in the TLSSendDomainSecureList parameter. These parameters are configured on the TransportConfig object for the Exchange organization. You can use the Get-TransportConfig cmdlet in the Exchange Management Shell to view these parameters. If the domain is not included in the list, you can use the Set-TransportConfig cmdlet to add the domain to the list. These parameters are synchronized to the Edge Transport server during the EdgeSync process.
Review other related Error events and Warning events in the Application log. These related events may help you find the cause of this problem.
If the recommended steps do not resolve this problem, contact Microsoft Customer Support Services. For more information about how to contact support, visit the Microsoft Help and Support Web site.

For More Information

If you are not already doing so, consider running the Exchange tools created to help you analyze and troubleshoot your Exchange environment. These tools can help make sure that your configuration aligns with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. To run these tools, go to the Toolbox node of the Exchange Management Console. To learn more about these tools, see Managing Tools in the Toolbox.