Topic Last Modified: 2010-01-25

The Microsoft Exchange Server 2010 Management Pack for System Center Operations Manager monitors the Windows Application log on computers running Exchange 2010 and generates this alert when the events specified in the following Details table are logged.

To learn more about this alert, in Operations Manager, do one or more of the following:

From the Operations Console, double-click this alert, and then click the General tab. Review the description of the alert that includes the variables specific to your environment.
From the Operations Console, double-click this alert, and then click the Alert Context tab. Review the logged events that meet the criteria of this Operations Manager alert.

Details

Product Name	Exchange
Product Version	14.0 (Exchange 2010)
Event ID	^(21\|14)$
Event Source	MSExchange OWA
Rule Path	Microsoft Exchange Server/Exchange 2010/Client Access/Outlook Web Access
Rule Name	Outlook Web App failed to initialize. A file from a theme folder couldn't be parsed.

Explanation

This Error event indicates that Microsoft Office Outlook Web App did not initialize. This event may occur if the following conditions are true:

The Outlook Web App themeinfo.xml file that is stored in the theme folder referenced in the event description contains an XML attribute such as "displayname."
No value is specified for this attribute.

The default location of the themes folder is C:\Program Files\Microsoft\Exchange Server\V14\ClientAccess\Owa\<version>\.

User Action

To resolve the error, do one or more of the following:

Replace the themes folder and the default subfolders with the files and folders that are located on the Exchange Server 2010 DVD. By default, those files and folders are located in the \Setup\ServerRoles\ClientAccess\owa\<version>\ folder of the Exchange 2010 DVD.
If a custom Outlook Web App theme is used, re-create all the files that are associated with the custom theme.
Make sure that the attribute referenced in the event description contains a value.

For More Information

If you are not already doing so, consider running the Exchange tools created to help you analyze and troubleshoot your Exchange environment. These tools can help make sure that your configuration aligns with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. To run these tools, go to the Toolbox node of the Exchange Management Console. To learn more about these tools, see Managing Tools in the Toolbox.