Topic Last Modified: 2010-07-12
The Microsoft Exchange Server 2010 Management Pack for System Center Operations Manager monitors the Windows Application log on computers running Exchange 2010 and generates this alert when the events specified in the following Details table are logged.
To learn more about this alert, in Operations Manager, do one or more of the following:
- From the Operations Console, double-click this alert, and then
click the General tab. Review the description of the alert
that includes the variables specific to your environment.
- From the Operations Console, double-click this alert, and then
click the Alert Context tab. Review the logged events that
meet the criteria of this Operations Manager alert.
Details
|
Product Name |
Exchange |
|
Product Version |
14.0 (Exchange 2010) |
|
Event ID |
^(1005|5000|1001)$ |
|
Event Source |
MSExchangeIS* |
|
Rule Path |
Microsoft Exchange Server/Exchange 2010/Mailbox/Information Store |
|
Rule Name |
The Exchange store has failed to initialize. |
Explanation
This Error event indicates that the Microsoft Exchange Information Store service could not be initialized. Other related events may provide more specific information.
If the error code that is listed in the event description is included in one of the following Microsoft Exchange Analyzer articles, review that article.
- MSExchangeIS 5000 (0x3f5): Invalid Service
Account Configured for the Information Store Service
- MSExchangeIS 5000 (0x80004005): Cannot Mount
Database Because of Incorrect Service Account or Missing
SeSecurityPrivilege Permissions or Incorrect Group
Membership
- MSExchangeIS 5000 (0x8004010f): Cannot Mount
Database Because of Incorrect Permissions or Invalid Characters in
the Organization Name
- MSExchangeIS 5000 (0x80040154): Missing or
Corrupted SMTP Service Extensions
- MSExchangeIS 5000 (0xc004038a): Cannot Mount
Database Because of Incorrect Permissions or Deleted Routing
Group
User Action
To resolve this problem, do one of the following:
- Restart the Information Store service on the Exchange server on
which the problem occurs.
- Review the Application log and System log on your Exchange 2010
servers for related events. For example, events that occur
immediately before and after this event may provide more
information about the root cause of this error.
- Review Operations Manager for detailed information about the
cause of this problem. For more information, see the "Introduction"
section in this article.
- Resolve your issue by using self-support options, assisted
support options, and other resources. You can access these
resources from the Exchange Server Solutions Center. From this page,
click Self-Support Options in the navigation pane to use
self-help options. Self-help options include searching the
Microsoft Knowledge Base, posting a question at the Exchange Server
forums, and others. Alternatively, in the navigation pane, you can
click Assisted Support Options to contact a Microsoft
support professional. Because your organization may have a specific
procedure for directly contacting Microsoft Technical Support, be
sure to review your organization's guidelines first.
For More Information
If you are not already doing so, consider running the Exchange tools created to help you analyze and troubleshoot your Exchange environment. These tools can help make sure that your configuration aligns with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. To run these tools, go to the Toolbox node of the Exchange Management Console. To learn more about these tools, see Managing Tools in the Toolbox.