Topic Last Modified: 2010-04-27

The Microsoft Exchange Server 2010 Management Pack for System Center Operations Manager monitors the Windows Application log on computers running Exchange 2010 and generates this alert when the events specified in the following Details table are logged.

To learn more about this alert, in Operations Manager, do one or more of the following:

From the Operations Console, double-click this alert, and then click the General tab. Review the description of the alert that includes the variables specific to your environment.
From the Operations Console, double-click this alert, and then click the Alert Context tab. Review the logged events that meet the criteria of this Operations Manager alert.

Details

Product Name	Exchange
Product Version	14.0 (Exchange 2010)
Event ID	9385
Event Source	MSExchangeSA
Alert Type	Warning
Rule Path	Microsoft Exchange Server/Exchange 2010/Mailbox/System Attendant
Rule Name	System Attendant failed to read the membership of the universal security group.

Explanation

This Error event indicates that the Microsoft Exchange System Attendant service was unable to read the membership of a universal security group. Another symptom you may experience when this event occurs is the presence of event ID 9187.

This event may be caused if the Microsoft Exchange System Attendant service does not have the necessary permissions in Active Directory.

User Action

To resolve this error, verify that the computer is part of the Exchange Servers security group. If this computer is not a member of the Exchange Servers security group, stop all Microsoft Exchange services, add this computer to the Exchange Servers security group, and then restart all Microsoft Exchange services.

If you are having difficulty resolving the issue, contact Microsoft Product Support. For information about contacting support, visit the Contact Us page of the Microsoft Help and Support Web site.

For More Information

If you are not already doing so, consider running the Exchange tools created to help you analyze and troubleshoot your Exchange environment. These tools can help make sure that your configuration aligns with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. To run these tools, go to the Toolbox node of the Exchange Management Console. To learn more about these tools, see Managing Tools in the Toolbox.