Topic Last Modified: 2010-06-21

The Microsoft Exchange Server 2010 Management Pack for System Center Operations Manager monitors the Windows Application log on computers running Exchange 2010 and generates this alert when the events specified in the following Details table are logged.

To learn more about this alert, in Operations Manager, do one or more of the following:

From the Operations Console, double-click this alert, and then click the General tab. Review the description of the alert that includes the variables specific to your environment.
From the Operations Console, double-click this alert, and then click the Alert Context tab. Review the logged events that meet the criteria of this Operations Manager alert.

Details

Product Name	Exchange
Product Version	14.0 (Exchange 2010)
Event ID	^(1002\|1003)$
Event Source	MSExchangeApplicationLogic
Rule Path	Microsoft Exchange Server/Exchange 2010/Hub Transport/Agents/SMS
Rule Name	The agent encountered a problem when trying to load the file that lists the supported mobile operators and their capabilities.

Explanation

This event indicates that the Microsoft Exchange Hub Transport agent could not load the file that lists the supported mobile operators and their capabilities. To obtain the list of supported mobile operators, the transport agent and the Exchange Control Panel load the following files:

\Program Files\Microsoft\Exchange Server\v14\bin\TextMessagingHostingData-System.xml
\Program Files\Microsoft\Exchange Server\v14\bin\TextMessagingHostingData-Site.xml

The TextMessagingHostingData-System.xml file is included with Microsoft Exchange Server 2010 and contains the supported mobile operators that have been verified by Microsoft. The TextMessagingHostingData-Site.xml file is created by the administrator. It provides information about additional carriers that are not included in the TextMessagingHostingData-System.xml file.

User Action

To resolve this error, do one or more of the following:

If the TextMessagingHostingData-System.xml file cannot be loaded, you must restore the file from the Exchange installation source.
If the TextMessagingHostingData-Site.xml file cannot be loaded, an error occurs. In this case, you must edit the TextMessagingHostingData-Site.xml file and fix any formatting or compliance errors.
Review the Application log and System log on your Exchange 2010 servers for related events. For example, events that occur immediately before and after this event may provide more information about the root cause of this error.
To review detailed information about the cause of this alert, use the Operations Console in Operations Manager. For more information, see the "Introduction" section in this topic.
Resolve your issue by using self-support options, assisted support options, and other resources. You can access these resources from the Exchange Server Solutions Center. From this page, click Self-Support Options in the navigation pane to use self-help options. Self-help options include searching the Microsoft Knowledge Base, posting a question at the Exchange Server forums, and others. Alternatively, in the navigation pane, you can click Assisted Support Options to contact a Microsoft support professional. Because your organization may have a specific procedure for directly contacting Microsoft Technical Support, be sure to review your organization's guidelines first.

For More Information

If you are not already doing so, consider running the Exchange tools created to help you analyze and troubleshoot your Exchange environment. These tools can help make sure that your configuration aligns with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. To run these tools, go to the Toolbox node of the Exchange Management Console. To learn more about these tools, see Managing Tools in the Toolbox.