Topic Last Modified: 2010-09-09

The Microsoft Exchange Server 2010 Management Pack for System Center Operations Manager monitors the Windows Application log on computers running Exchange 2010 and generates this alert when the events specified in the following Details table are logged.

To learn more about this alert, in Operations Manager, do one or more of the following:

From the Operations Console, double-click this alert, and then click the General tab. Review the description of the alert that includes the variables specific to your environment.
From the Operations Console, double-click this alert, and then click the Alert Context tab. Review the logged events that meet the criteria of this Operations Manager alert.

Details

Product Name	Exchange
Product Version	14.0 (Exchange 2010)
Event ID	1004
Event Source	MSExchange Message Security
Alert Type	Error
Rule Path	Microsoft Exchange Server/Exchange 2010/Edge Transport/Message Security
Rule Name	Couldn't find the local server. Exchange can't update the Active Directory Lightweight Directory Services (AD LDS) credentials.

Explanation

This Error event indicates that because Microsoft Exchange cannot locate the local server, it cannot update the credentials that are used by the Microsoft Exchange EdgeSync service to authenticate to the Active Directory Lightweight Directory Services (AD LDS). The EdgeSync replication account credentials are used by the Hub Transport server to authenticate to ADAM during the EdgeSync synchronization process. The credentials are stored on the Exchange server object in the Active Directory directory service. The Microsoft Exchange EdgeSync service must periodically update these credentials so that they do not expire. The Microsoft Exchange EdgeSync service cannot locate the Hub Transport server in Active Directory to update the credentials. For more information, see Understanding Edge Subscription Credentials.

User Action

To resolve this error, do one or more of the following:

Verify that the service account that is used by the Microsoft Exchange EdgeSync service has permission to access the local Exchange server object in Active Directory.
Verify that the fully-qualified domain name (FQDN) for the local server is the same as the FQDN attribute of the server object in Active Directory.
Review the Application log and System log on your Exchange 2010 servers for related events. For example, events that occur immediately before and after this event may provide more information about the root cause of this error.
Review the Operations Console in Operations Manager for detailed information about the cause of this problem. For more information, see the "Introduction" section in this article.
Resolve your issue by using self-support options, assisted support options, and other resources. You can access these resources from the Exchange Server Solutions Center. From this page, click Self-Support Options in the navigation pane to use self-help options. Self-help options include searching the Microsoft Knowledge Base, posting a question at the Exchange Server forums, and others. Alternatively, in the navigation pane, you can click Assisted Support Options to contact a Microsoft support professional. Because your organization may have a specific procedure for directly contacting Microsoft Technical Support, be sure to review your organization's guidelines first.

For More Information

If you are not already doing so, consider running the Exchange tools created to help you analyze and troubleshoot your Exchange environment. These tools can help make sure that your configuration aligns with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. To run these tools, go to the Toolbox node of the Exchange Management Console. To learn more about these tools, see Managing Tools in the Toolbox.