Topic Last Modified: 2010-11-11

The Microsoft Exchange Server 2010 Management Pack for System Center Operations Manager monitors the Windows Application log on computers running Exchange 2010 and generates this alert when the events specified in the following Details table are logged.

To learn more about this alert, in Operations Manager, do one or more of the following:

From the Operations Console, double-click this alert, and then click the General tab. Review the description of the alert that includes the variables specific to your environment.
From the Operations Console, double-click this alert, and then click the Alert Context tab. Review the logged events that meet the criteria of this Operations Manager alert.

Details

Product Name	Exchange
Product Version	14.0 (Exchange 2010)
Event ID	^(28\|14)$
Event Source	MSExchange OWA
Rule Path	Microsoft Exchange Server/Exchange 2010/Client Access/Outlook Web Access
Rule Name	Outlook Web App failed to initialize. A required small icon configuration file doesn't exist.

Explanation

This Error event indicates that Microsoft Office Outlook Web App did not initialize because the small icon configuration file referenced in the event description does not exist. The small icon configuration file contains references to the icons used by each message type in Outlook Web App. If this file does not exist, users cannot access their mailbox using Outlook Web App.

User Action

To resolve this error, follow these steps to replace the small icon configuration file with the default file that is located on the Exchange Server 2010 DVD:

Locate the SmallIcons.xml file in the Setup\ServerRoles\ClientAccess\owa\<version> folder on the Exchange 2010 DVD.
Copy the SmallIcons.xml file to the C:\Program Files\Microsoft\Exchange Server\V14\ClientAccess\Owa\<version> folder on the computer that is running the Client Access server role, where C:\ is the directory to which you installed Exchange 2010.

Contact a Microsoft Support professional to resolve this issue. To contact a Microsoft Support professional, visit the Exchange Server Solutions Center. In the navigation pane, click Assisted Support Options and use one of the assisted support options to contact a Microsoft Support professional. Because your organization may have a specific procedure for directly contacting Microsoft Technical Support, be sure to review your organization's guidelines first.

For More Information

If you are not already doing so, consider running the Exchange tools created to help you analyze and troubleshoot your Exchange environment. These tools can help make sure that your configuration aligns with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. To run these tools, go to the Toolbox node of the Exchange Management Console. To learn more about these tools, see Managing Tools in the Toolbox.