Topic Last Modified: 2010-01-25

The Microsoft Exchange Server 2010 Management Pack for System Center Operations Manager monitors the Windows Application log on computers running Exchange 2010 and generates this alert when the events specified in the following Details table are logged.

To learn more about this alert, in Operations Manager, do one or more of the following:

Details

Product Name

Exchange

Product Version

14.0 (Exchange 2010)

Event ID

31

Event Source

MSExchange OWA

Alert Type

Warning

Rule Path

Microsoft Exchange Server/Exchange 2010/Client Access/Outlook Web Access

Rule Name

Outlook Web App failed to parse the Address Book custom properties.

Explanation

The specified file is used to configure a list of custom properties on users’ Active Directory objects that will be shown on the Microsoft Office Outlook Web App user properties page. This Error event indicates that the root element of the file is named something other than “CustomProperties”.

User Action

To resolve this error, do one or more of the following:

  • Open the specified file and rename the root element to "CustomProperties".

  • Resolve your issue by using self-support options, assisted support options, and other resources. You can access these resources from the Exchange Server Solutions Center. From this page, click Self-Support Options in the navigation pane to use self-help options. Self-help options include searching the Microsoft Knowledge Base, posting a question at the Exchange Server forums, and others. Alternatively, in the navigation pane, you can click Assisted Support Options to contact a Microsoft support professional. Because your organization may have a specific procedure for directly contacting Microsoft Technical Support, be sure to review your organization's guidelines first.

For More Information

If you are not already doing so, consider running the Exchange tools created to help you analyze and troubleshoot your Exchange environment. These tools can help make sure that your configuration aligns with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. To run these tools, go to the Toolbox node of the Exchange Management Console. To learn more about these tools, see Managing Tools in the Toolbox.