Troubleshooting Data Protection Manager Client Issues

The following table provides guidance for troubleshooting issues that may occur when you use the Data Protection Manager Client to protect data on your computer.

Issue	Cause	Resolution
In Data Protection Manager Client, on the Summary tab, the Current status displays Unable to contact DPM server.	The client computer is not connected to the corporate network. -OR- The DPM server is unavailable.	Retry the operation after you connect to the corporate network. If you still cannot contact the DPM server, ask your backup administrator to make sure that the DPM server is running.
On the Summary tab of the Data protection Manager dialog box, the Current Status displays Client not configured for protection.	The client computer has not been added to the protection group list on the DPM server.	Contact your backup administrator. To troubleshoot this issue, they must do the following: Add the client computer to an existing protection group on the DPM server. -OR- Create a new protection group for the client computer on the DPM server.

Issue

Cause

Resolution

In Data Protection Manager Client, on the Summary tab, the Current status displays Unable to contact DPM server.

The client computer is not connected to the corporate network.

-OR-

The DPM server is unavailable.

Retry the operation after you connect to the corporate network. If you still cannot contact the DPM server, ask your backup administrator to make sure that the DPM server is running.

On the Summary tab of the Data protection Manager dialog box, the Current Status displays Client not configured for protection.

The client computer has not been added to the protection group list on the DPM server.

Contact your backup administrator. To troubleshoot this issue, they must do the following:

Add the client computer to an existing protection group on the DPM server.

-OR-

Create a new protection group for the client computer on the DPM server.