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HP ProLiant Server Management Packs for Microsoft® System Center Operations Manager 2007 Troubleshooting Assistant

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  HP ProLiant Server Management Packs for Microsoft® System Center Operations Manager 2007 Troubleshooting Assistant > Chapter 3 Troubleshooting   

Installation issues

The following sections provide troubleshooting information for installation issues with the HP ProLiant Server Management Packs for Operations Manager 2007.

  • Reviewing installation requirements

  • Installing the kits to a remote Operations Manager 2007 console environment

  • Deleting the management packs manually

  • Installing only the Custom Data Manager

Reviewing installation requirements

See the HP Server Configuration Guide for System Center Integrations for installation configuration and environment requirements.

The following issues must be addressed before installing the HP ProLiant Server Management Packs for Operations Manager 2007:

  • SNMP services must be installed, properly configured, and running on all managed servers. For more information, see the "Management protocol requirements" section in the HP ProLiant Server Management Packs for Operations Manager 2007 User Guide.

  • The appropriate versions of HP Insight Management Agents must be installed and running on all managed servers. For more information, see the HP Server Configuration Guide for System Center Integrations.

Installing the kits to a remote Operations Manager 2007 console environment

HP ProLiant Server Management Packs for Operations Manager 2007 kits can install the remote Operations Manager 2007 console environment to deploy the set of documents and HP console tools. Console tools are required to be deployed on each remote Operations Manager 2007 console environment.

For more information, see the Installation section in the HP ProLiant Server Management Packs for Operations Manager 2007 User Guide.

Deleting the management packs manually

The management packs can be deleted manually from the Operator Console of Operations Manager 2007. If the purpose of deletion is to completely remove HP ProLiant Server Management Packs from the system, then remove the kits using the Add or Remove Programs menu in the Control Panel. If the purpose of the deletion is to correct a misoperation or if you are refreshing the environment, then from the Add or Remove Programs menu in the Control Panel, click Change, and then click Repair.

Installing only the Custom Data Manager

Installation of the Custom Data Manager alone is not supported. Custom Data Manager only works if the set of HP ProLiant Management Packs is properly installed on Operations Manager 2007. For more information, see the Installation section in the HP ProLiant Server Management Packs for Operations Manager 2007 User Guide.