Before contacting HP for support, review the following steps,
and collect the necessary system information:
Review the troubleshooting information found in this
guide.
NOTE: Before proceeding, access the
HP
website to verify you are using the current version of the
HP ProLiant Server Management Packs for Microsoft® System
Center Operations Manager 2007 User Guide. Use the part number
and the date on the title page to determine which version you are
using. The contents of this guide are updated frequently and newer
versions are placed on the HP website. Download and open the
updated file to use the current HP ProLiant Server Management
Packs for Microsoft® System Center Operations Manager 2007 User
Guide.
If you cannot resolve the issue with the information contained
in this guide, contact HP support, and have the following
information about your Operations Manager 2007 environment
available:
Microsoft® Windows® operating system version and patch
levels
The HP ProLiant Server Management Packs for Microsoft® System
Center Operations Manager 2007 version installed
The versions of HP Insight Management Agents as associated
plug-in tools (such as Version Control Agents and Insight
Diagnostics)
The version of HP Insight Management WBEM Providers