Previous Topic

Next Topic

Knowledge base data

The HP Management Packs 1.3 for MOM 2005 provide knowledge base data within their event processing rules. This data can be used to identify the root cause of an event and assist in reducing the time to resolution. Knowledge base data can be edited to include environment or customer-specific information.

To view and edit HP knowledge base data:

  1. Double-click a predefined event processing rule in the MOM Administrator Console.
  2. Click the Knowledge Base tab from the Event Rule Properties window.
  3. Edit the Company Knowledge Base field to include any environment- or customer-specific information.

    Event Rule Properties—Knowledge Base tab