HP Management Packs 1.3 for MOM 2005 Troubleshooting Assistant
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HP Management Packs 1.3 for Microsoft® Operations Manager 2005 Troubleshooting Assistant
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Notices
Overview
About this guide
Troubleshooting
Introduction
Installation issues
Identifying the version of the HP Management Packs 1.3 for MOM 2005 kit installed
Reviewing preinstallation considerations
Removing duplicate Compaq and HP computer group entries
Troubleshooting missing elements of the HP Management Packs 1.3 for MOM 2005
Selecting whether to update or replace the existing management pack
Windows Server 2003 x64 Editions configuration issues
HP Agent NT Event messages are not expanded correctly
HP Server state is not visible on Windows Server 2003 x64 Editions
MOM 2005 does not display the computer attributes for agentless servers running Microsoft® Windows Server™ 2003 64-bit Enterprise Edition SP1
Additional references and troubleshooting information
Administrative issues
MOM 2005 is not discovering HP ProLiant or Integrity servers
MOM 2005 is not displaying HP ProLiant or Integrity servers under the appropriate computer groups
Operational and usage issues
HP events are not displaying as alerts in MOM 2005
HP events display in HP Systems Insight Manager but not in MOM
Researching generic alert descriptions
MOM Tooltips displays two HP Insight Management Agent versions
A 'failed to update' warning message appears during the import process
HP ProLiant servers Service Discovery script was unable to complete successfully
Degraded status of a component appears as a failed alert in MOM 2005
Integrated Management Log Display task does not display any results
Technical support
Before contacting HP support
Technical support contact information for the HP Management Packs 1.3 for MOM 2005
HP contact information
Acronyms and abbreviations
DNS
IMP
IP
MOM
NFS
NTP
SNMP
SP1
TCP
TCP/IP
WMI
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