Managing Events

It is possible that an error message about the PDB storage size may appear when applying changes to other fields under ToolsOptions. The “PDB storage size” value is checked each time a  user clicks OK or Apply in the “Options” dialog. Therefore, if the amount of disk free space decreased after the “PDB storage size” value was saved last time an error message may appear.

Refresh the Event List

Events in SE-Viewer may be manually refreshed. The 'Computers' and 'Applications' dashboard may be either manually or automatically refreshed.

To refresh the event list from the Main Menu

To refresh the event list from the Toolbar

Managing dashboard caching

This setting (in conjunction with setting the cache refresh rate) allows you to configure how long the 'Computers' and Applications dashboard information remains cached before it refreshes the information. Loading the cached information on the screen is much faster than the time it takes to calculate all of the statistical information.

Setting the cache refresh rate

This setting (in conjunction setting the cache checkbox field) allows you to configure how long the 'Computers' dashboard information remains cached before it refreshes the information. Loading the cached information on the screen is much faster than the time it takes to calculate all of the statistical information.

The cache refresh rate can only be set when dashboard caching is enabled.

Managing automatic page refresh

Setting the page refresh rate

Controlling Event Storage

Events may be deleted either manually through the 'Delete Events' menu item (which opens a wizard to choose which events to remove) or through the auto-trim feature

Delete all events

Event deletion is asynchronous. The wizard will display a progress bar.

Delete old events

Events may be selected for deletion based on months or days of age.

Delete events in the current view

Want to delete a specific event? Use the SE-Viewer 'Events' criteria to display the selected event in the View Pane, and then delete events in the current view

Auto-trim the number of events in the database

This setting allows you to control how many of the most recent events are stored in the database. The default value is 5000 events.

Auto-trim the number of events in groups

This setting allows you to control how many of the most recent events are kept in an event group, and limits the number of records in the database. Specifically it means that event groups should contain the last N events only. The default value for N is 500 events.

Auto-trim event details kept per group

This setting allows you to determine the number of events in an event group that will keep their event detail data, and limits the database size. Specifically it means that row event data should be deleted from an event when there are more than N newer events in the event group. The default value for N is 20.

Auto-trim the number of event groups

This setting allows you to control how many of the most recent event groups are stored, and limits the number of records in the database. Specifically it means that Event Groups with a Last Event Date older than the threshold should be purged from the system. The default threshold value is 1 year.

Auto-trim 'Deleted' status events

This setting allows you to control how soon events marked for deletion are actually removed from the system, and limits the number of records in the database. Specifically it means that events marked with a 'Deleted' status for longer than the threshold should be purged from the system. The default threshold value is 24 hours.

Auto-trim 'By Design' status events

This setting allows you to control how soon events marked as 'By Design' are actually removed from the system, and limits the number of records in the database. Specifically it means that events marked with a 'By Design' status for longer than the threshold should be purged from the system. The default threshold value is 72 hours.

Control Communication with Other System Components

The URLs to other system components are set here:

 SE-Viewer Console address :

This address is used:

Advisor Console address :

This address is used when AVIcode Advisor is installed so that users can click the Advisor tab in Navigation Pane of SE-View

Collector web-service path:

This address is used for silent cmd script to install the Intercept Agent for  Desktop installations (OptionsDownload WizardAgentSilent installation for Desktop)

Control the Event Display

Number of events to display in the View Pane

This option controls how many events will be displayed per page in the SE-Viewer View Pane.

Number of events to display per Event Group

This option controls how many events will be displayed per page in the event detail windows

Sending Event Notifications

Automatic Notifications through Subscribers

Intercept SE-Viewer provides a subscriber interface for event notification to support integrating with third party systems (i.e. defect tracking systems, network Management Systems). The subscriber interface allows registering of any number of subscribers.

Intercept supports the following types of subscribers

Set the SE-Viewer console address

To configure SE-Viewer subscribers, you must first set the URL of your SE-Viewer Server into the system. This is because links to SE-Viewer are provided in the notifications.

Create new notification rule

Modify a notification rule

Delete a notification rule

Manual Notifications

Notify a user via email

User notification opens an email that you can past events into. This assumes that you have already created users.

Copy an event link

Copy Link copies the link to the event or group (depending on the current view in the event detail window) to the clipboard for pasting into other applications like email or instant messaging tools.

Email events

This option opens the 'Send Wizard', which lets you manually send events to a mail recipient, and adjust event information before sending it. The wizard opens an email with the event description in the subject line. The body of the message contains: A link to the event or group (depending on the current view), UTC Event Date, Event Source, Machine Name, Event Class and description. To use this wizard:

Exporting and Importing Events

This feature is very useful for sending events to AVIcode Technical Support when you have questions about the contents of an event.

Export Events

The 'Save as...' option allows you to export events to a '.dat' file that can be imported into any SE-Viewer of the same version through SE-Viewer's 'Import' option. If you have a question about a particular event, AVIcode Technical Support may ask you to export it and send it to them.

Import Events

The 'Import...' option allows you to import events that were previously exported to a '.dat' file. Once an event has been imported, an event details window for it will open.

Securing Data Access

Intercept Studio supports two types of users and four modes of authentication.

About Users and Security

There are two types of Intercept Studio users: Administrators and normal users. Administrators have access to all functionality, and set up access for the normal users. Normal users only have access to the applications that the administrator assigns them to.

Intercept Studio supports four (4) security modes for the SE-Viewer web site: Anonymous, Basic, Integrated and Custom.

Anonymous windows authentication set on SE-Viewer in IIS without any Custom SE-Viewer authentication will allow any user with access to SE-Viewer to see all events for all applications.

The other 3 authentication methods will allow you to restrict user access by application. For Custom SE-Viewer authentication, the Windows authentication remains as Anonymous, and SE-Viewer stores user names in its own database. For Windows Basic and Integrated authentication, SE-Viewer uses windows domain accounts.

To enable SE-Viewer security, you must first enable Anonymous, Basic (with Anonymous disabled) or Integrated (with Anonymous access disabled) authentication for SE-Viewer in IIS.

For Integrated and Basic authentication, you then open SE-Viewer and specify the [Domainname]/username for the administrator. Follow the directions below for further details.

IIS Settings for SE-Viewer

Anonymous Authentication Mode: Enabling Anonymous Authentication in IIS will allow all users to access SE-Viewer as long as the 'Restricted' checkbox is not checked on this 'Security Mode' tab.

Basic Authentication mode: Enabling Basic Authentication in IIS will allow only users added through the Users tab to use SE-Viewer when the 'Restricted' checkbox is checked on this 'Security Mode' tab.

Integrated Authentication mode: Enabling Integrated Authentication in IIS will allow only users added through the Users tab to use SE-Viewer when the 'Restricted' checkbox is checked on this 'Security Mode' tab.

Custom Authentication mode: Enabling Anonymous Authentication in IIS and checking the 'Restricted' checkbox on this 'Security Mode' tab enables Custom Authentication, whereby only users added through the Users tab will have access to SE-Viewer. By default, there is an authentication timeout for custom authentication sessions that are longer than 30 minutes. See the section on Advanced Configuration for instructions to change this default.

Enabling Security

SE-Viewer is installed without any predefined users. When user switches on restricted mode, he should specify administrative account and its password in Options dialog.

To enable security

The 'Security mode' tab is not available to non-administrator users when security is enabled

Enabling restricted security for SE-Viewer on this tab when the SE-Viewer web site is set for Basic, Integrated or Custom authentication modes in IIS will redirect you to log in using a valid user account. Once you are logged in, a new field will appear in the upper right-hand portion of the header bar that displays the user name and provides a button () so that you can log out.

Managing Users

When you are running Intercept Studio under the restricted security access mode, users that you create in the system may be restricted as to what Applications they can access, and whether they can delete events or add licenses.

Restricting Delete and License Privileges

In restricted mode, the administrator may choose to restrict permission for non-administrator users to delete events or modify licenses.

Create a User

Modify a User

Delete a User

Change user information

Once the system is in restricted mode, users have access to their profiles where they may change their user information.

Change user password

Once the system is in restricted mode, users have access to their profiles where they may change their password.

Change user context selection

Once the system is in restricted mode, users have access to their profiles where they may change their context selection, which allows them to save the current application (UI) state.

Sending Events via HTTPS

Events are sent from the agents to SE-Viewer through Hypertext Transfer Protocol (HTTP), but can be secured by using the Secure Socket Layer (HTTPS).

To use HTTPS:

Last update: Thursday, December 09, 2010 02:12:02 PM