Integrating with 3^rd Party Management and Issue Tracking Systems

The integration of AVIcode Intercept with operation Management Systems is a 2-step process.  Intercept Agent collects data from a monitored application and sends it to Intercept SE-Viewer.  Intercept SE-Viewer then sends a link to the event as well as all of the event details to its subscribers.  The current list of subscribers includes Windows Event Log notification, WMI notification, and e-mail notification.  The Windows Event Log and WMI notifications allow integration with third party Network operation Management Systems, such as Microsoft Operations Manager (MOM).  Intercept SE-Viewer Server is responsible for the initial event delivery, event storage, and event visualization.  The third party operation Management System only holds a link to the event stored in Intercept SE-Viewer Server. 

Integration approaches:

• You may use Windows Management Instrumentation (WMI), whereby SE-Viewer generates a WMI event that contains a link to a SE-Event. The third party system then collects the WMI event. WMI integration requires the installation of the Intercept Management Pack on the operation management server.

OR

• You may use the Windows Event Log, whereby SE-Viewer writes a link to an event in the local Windows Event log on the SE-Viewer Server. The third party system then reads the event from the windows event log on the SE-Viewer Server. This integration does not require installation of any additional software on the operation management server.

The recommended approach is WMI integration, although you may use either approach or both approaches together. Read about notifications in this manual for details as to how to set up WMI or Windows Event Log notifications.

Last update: Thursday, December 09, 2010 02:14:41 PM