Incident Upload Utility Wizard

The Incident Upload Utility provides you with the ability to upload the events contained in a snapshot file into the SE-Viewer database and the SE-Viewer event browser. Incident snapshots may be created via the Incident Upload Utility or by zipping the files. Events are sent to the SELog web service via either http or https. The Upload Utility is accessible either through the 'Start' menu or by double-clicking on a snapshot file, and should be installed on all computers used by Help Desk and Support personnel.

Configuring the Utility

Locating the configuration file

The Incident Upload Utility can be configured in the following configuration file:

[drive]\\Program Files\Avicode\Intercept\IncidentUploadUtility\UploadUtility.exe.config

Opening the configuration file

You may edit the configuration file via Microsoft Visual Studio .NET, or by using a text editor.

Set the SE-Viewer location

To set the default URL for accessing the SE-Viewer web service:

• Open the configuration file
• Locate the 'SEViewerLocation' key, and set it to the appropriate URL
• Don't forget to save your changes

You must set the location for the SE-Viewer Server so that the Upload Utility may communicate with it. The Upload Utility uses the web service interface (semlogws.asmx) to report events to Intercept SE-Viewer, therefore the Management System needs to be accessible from the utility via HTTP for successful communications between the utility and the Management System. Note that this URL may be modified to use a non-default port number or https, but it must always point to the semlogws.asmx web service with an address that is formatted as:

http[s]://servername.domainname[:port]/selog/semlogws.asmx

Not sure if the web service url is correct? Try copying the URL and pasting it into a browser address bar. You should be able to connect to the web service

Concerned about sensitive data? Intercept events can contain sensitive data (such as in SQL calls) and as result must be protected. SE-Viewer supports event delivery from a Monitored System to SE-Viewer using the HTTPS protocol. As result, it protects the data during the delivery phase. Set the address to:

https://servername.domainname[:port]/selog/semlogws.asmx

Set the transmission interval

To set the pause time, in milliseconds, between sending two events:

• Open the configuration file
• Locate the 'TransmitPause' key, and set it to the appropriate value (in milliseconds) to pause between sending events to the web service
• Don't forget to save your changes

Using the Utility

Opening the Incident Upload Utility Wizard

There are two ways to open the upload utility:

• Open the utility via the 'Start' menu:

• Start
• Programs
• AVIcode Intercept Studio
• Incident Upload Utility

OR

• Double-click a '.is' (Incident Snapshot) file.

  This will not work if you have stored your snapshots as '.zip' files

Selecting snapshots to upload

• Open the Incident Upload Utility
• When the wizard opens, click Next
• Click Browse'
• Navigate to the default snapshot folder ([drive]\\Program Files\Avicode\Intercept\IncidentSnapshotUtility\Snapshots) or wherever you have stored your snapshots
• Click Open
• Set the connection settings for SE-Viewer Server (if not already set correctly)
• Test the connection settings for SE-Viewer Server by clicking Test Connectivity. Correct the URL if the test fails. See the configuration notes under 'Set the SE-Viewer Location' earlier in this document for more information about this URL.
• Click Next
• The next screen provides a count of each event from the snapshot that is being uploaded.
• When the transmission completes, Click Next
• Click Finish

Uploading an individual snapshot file

  This option will not work if you have stored your snapshots as '.zip' files

• Double-click the '.is' file to upload
• When the wizard opens, set the connection settings for SE-Viewer Server (if not already set correctly)
• Test the connection settings for SE-Viewer Server by clicking Test Connectivity. Correct the URL if the test fails. See the configuration notes under 'Set the SE-Viewer Location' earlier in this document for more information about this URL.
• Click Next
• The next screen provides a count of each event from the snapshot that is being uploaded.
• When the transmission completes, Click Next
• Click Finish

Last update: Thursday, September 23, 2010 11:24:53 AM