Incident Snapshot Utility

The Incident Snapshot Utility allows you to consolidate stored events into Incident Snapshots, and to manage those Snapshots.

This utility is optional, because incidents collected via the Local storage option on the agents may be zipped and then uploaded via the Incident Upload Utility Wizard.

Configuring the Utility

Locating the configuration file

The Incident Snapshot Utility can be configured in the following configuration file:

[drive]\\Program Files\Avicode\Intercept\IncidentSnapshotUtility\SnapshotUtility.exe.config

Opening the configuration file

You may edit the configuration file via Microsoft Visual Studio .NET, or by using a text editor.

Set the default email recipient

To set the default 'To:' email address when using the 'Send Incident Snapshot' by email feature:

<configuration>

<startup>

<supportedRuntime version='v2.0.50727' />

</startup>

<appSettings>

<add key='LastReportDate' value='' />

<add key='Recipient' value='support@companyname.com' />

<add key='Message' value='Hello.\nYou have been sent an incident snapshot' />

<add key='AutoRemoveSnapshot' value='false' />

</appSettings>

</configuration>

Set the default email message

To set the default email body text when using the 'Send Incident Snapshot' by email feature:

<configuration>

<startup>

<supportedRuntime version='v2.0.50727' />

</startup>

<appSettings>

<add key='LastReportDate' value='' />

<add key='Recipient' value='support@companyname.com' />

<add key='Message' value='Hello.\nYou have been sent an incident snapshot />

<add key='AutoRemoveSnapshot' value='false' />

</appSettings>

</configuration>

Deleting/keeping snapshots after emailing

You may configure the utility to either keep, or delete, snapshot files after they have been emailed from the 'Send Incident Snapshot' by email feature.

<configuration>

<startup>

<supportedRuntime version='v2.0.50727' />

</startup>

<appSettings>

<add key='LastReportDate' value='' />

<add key='Recipient' value='support@companyname.com' />

<add key='Message' value='Hello.\nYou have been sent an incident snapshot' />

<add key='AutoRemoveSnapshot' value='false<</span>' />

</appSettings>

</configuration>

Using the Utility

Opening the Incident Snapshot Utility

Enabling local storage

Do I have any local events?

The system tray application will also have an option to automatically notify users of an application problem. This icon: , indicates that you have not received any events. This icon: , indicates that you have collected locally stored events. If you do have events, you can mouse over the tray icon, and the tool tip will indicate how many events have been collected.

Send an incident snapshot via e-mail

This option requires that you have Outlook installed. If you do not have Outlook, use the 'Make Incident Snapshot' menu option to create a '.is' which can be transferred across the network, via CD or whatever method you may prefer.

If you cancel sending the email, the events have already been converted and stored as snapshots, so you will not be able to repeat this action until new events have been generated. Use the 'Open Snapshots ' menu option to access the last stored '.is' file.

Make an incident snapshot file

Open the snapshots folder

Clear Events

This menu option will delete all XML event files that have not yet been converted to Incident Snapshots

Clear snapshots

This menu option will delete all stored '.is' files.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Last update: Thursday, September 23, 2010 11:24:36 AM