For business scenarios when a centralized management system is
not available or has limited access, AVIcode's Incident Utilities
provide a method to store data locally for subsequent forwarding.
This feature allows users to address disconnected desktop
installations, network traffic optimization and troubleshooting
processes.
The Incident Utilities are made up of two components: The
AVIcode Incident Snapshot Utility is an optional utility for
consolidating locally stored events into snapshots for uploading
into SE-Viewer. The AVIcode Incident Upload Utility for uploaded
captured snapshots into a centralized management server.
For mobile users, a centralized management server is not always
available. When the user is out of the office, it is still
important to be able to detect and monitor LOB applications
installed on his/her desktop. The AVIcode Incident Utilities
provide Store and Forward functionality to address this need. By
enabling this feature, the agent will store events locally and
periodically, every X minutes, forward the events to the
centralized management server.
For highly congested networks, or to limit network utilization
during business hours, the AVIcode Incident Utilities provide the
ability to store events locally and upload them during off-peak
hours.
To support troubleshooting processes when a centralized
management server is not available, the AVIcode Incident Utilities
support local storage with the ability to manually forward data to
a support technician via email. When a user experiences a problem,
he/she can click on the Incident Snapshot Utility () to open an email with
the problem information. The system tray application will also have
an option to automatically () notify users of an application
problem. The notification will pop-up a message, and allow the user
to click on the message to launch a support email. Intercept Studio
will automatically attach local storage, application event log as
well as custom event logs to the email. It also puts relevant
information in human/machine readable format into the email body.
This email can be sent to help desk personnel to provide complete
information about the issue.
When local storage is enabled through the Intercept MMC, events
generated from the Agent are stored on the local disk as XML files.
One XML file is generated for each event.
By default, these files are stored in [drive]\\Program
Files\Avicode\Intercept\Agent\[version-number]\Storage\Events.
Please note
that on x64 installation, the server agent and its associated
configuration files may be found under "Program Files ", while
other components will be under "Program Files (x86)". The Incident
Snapshot Utility provides access to this data by converting all of
the current XML files to an Incident Snapshot file with the
extension '.is' and storing it, by default, in the [drive]\\Program
Files\Avicode\Intercept\IncidentSnapshotUtility\Snapshots folder.
Therefore, each incident snapshot will contain multiple events.
Using the Incident Snapshot Utility menu, you may then:
Send an incident snapshot via e-mail
Make an incident snapshot file
Open the snapshots folder
Clear Events by removing XML files that have not yet been
converted to Incident Snapshots
Clear snapshots by removing all current '.is' files
The Incident Upload Utility provides you with the ability to
upload the events contained in a snapshot file into the SE-Viewer
database and the SE-Viewer event browser. Events are sent to the
SELog web service via either http or https. The Upload
Utility is accessible either through the 'Start' menu or by
double-clicking on a snapshot file, and should be installed on all
computers used by Help Desk and Support personnel.
Note: You can switch on manual delivery mode during silent
installation of ServerAgent by defining an optional parameter in
the command line: msiexec /I SrvAgent4_0_0.msi
LOCALSTORAGE=True
) to open an email with
the problem information. The system tray application will also have
an option to automatically (
) notify users of an application
problem. The notification will pop-up a message, and allow the user
to click on the message to launch a support email. Intercept Studio
will automatically attach local storage, application event log as
well as custom event logs to the email. It also puts relevant
information in human/machine readable format into the email body.
This email can be sent to help desk personnel to provide complete
information about the issue.
Please note
that on x64 installation, the server agent and its associated
configuration files may be found under "Program Files ", while
other components will be under "Program Files (x86)". The Incident
Snapshot Utility provides access to this data by converting all of
the current XML files to an Incident Snapshot file with the
extension '.is' and storing it, by default, in the